Contact Medicube Global
Questions? We’re here to help.
Need help choosing skincare, comparing AGE-R devices or checking an order? Share the details below and we’ll help you find the information you need.
Worldwide shipping from South Korea · Delivery in 1–3 days after dispatch.
info@medicube-global.com
For product, order and business enquiries.
+82 10-7345-0060
International format · South Korea (+82).
서울특별시 송파구 올림픽로 300
300 Olympic-ro, Songpa-gu, Seoul, South Korea
Tell us how we can help.
Choose a topic and tell us how we can help. Include the product name or order reference when relevant, and check your email address so we can reply.
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Make your message useful.
For a product question
Tell us the product name and what you want to understand — ingredients, directions, packaging or device features. Keep your question specific so the answer can be useful.
For an order question
Add your order reference and checkout email. If your question concerns delivery, include the destination country and describe what you see in the tracking information.
For a delivery concern
Explain the issue, such as an address correction, an unexpected tracking update or a parcel that needs attention. Contact us as soon as you notice it so we can review the situation.
A helpful answer starts here.
From choosing your next skincare step to understanding a delivery update, the right details make the conversation easier.
Product questions
Understand a formula, a product’s texture or the directions for a beauty device. Share the exact product name so we can focus on the information you need.
Orders & tracking
Need an update on an order? Include your order number and the email used at checkout. Let us know whether your question concerns confirmation, dispatch or tracking.
Worldwide delivery
Medicube Global ships to all countries worldwide. Ask about delivery to your destination, address details or the progress of a shipment already on its way.
Business enquiries
For collaboration and business questions, introduce your company and explain what you have in mind. A clear overview helps us understand your enquiry from the start.
Your questions, answered.
Find useful information about contacting us, order enquiries and worldwide delivery. If your question is more specific, send us a message.
Use the contact form on this page, email info@medicube-global.com or call +82 10-7345-0060. Choose whichever option is most convenient and include a clear description of your question.
You can contact us about product information, ingredients, beauty-device directions, orders, delivery and business enquiries. For product questions, mention the exact Medicube product or device so we can focus on the right information.
Include your order number, the email address used at checkout and a short explanation of the issue. If your question concerns shipping, add the destination country and any relevant tracking update.
Yes. Medicube Global ships to all countries worldwide. Enter your complete delivery address at checkout to view the shipping details for your order. If you need help with your destination or address, contact us before placing the order.
Yes. Orders ship from South Korea after one business day of preparation. Delivery usually takes 1–3 days after dispatch. We cover shipping, customs duties, import taxes and carrier fees. Arrival can vary with the destination, customs processing and carrier conditions. Read our Shipping Policy for delivery support.
Send your order number and the email used at checkout through the form or by email. Include the latest tracking information you have and tell us what you would like clarified.
Contact us as soon as possible with your order number and the correct address. Whether a change can be made depends on the order’s processing and dispatch stage. We will review the request before confirming what is possible.
Contact us with your order number and a description of what happened. Keep the item, packaging and any photographs available so the team can ask for the details needed to review your enquiry.
Yes. Tell us the exact product or device name and the information you need. We can help with published product information and directions. Device suitability and medical questions should be discussed with a qualified healthcare professional.
The address is 서울특별시 송파구 올림픽로 300 — 300 Olympic-ro, Songpa-gu, Seoul, South Korea. Contact us before planning a visit or sending a parcel, as this page does not confirm walk-in service or a returns destination.
Choose Business & partnerships in the form or email info@medicube-global.com. Include your company name, the nature of your proposal and the best way to contact you.
Yes. Reply to the same email conversation where possible so the details stay together. If you use the form again, mention your earlier enquiry and any order reference to help us connect the messages.
Your next step can be simple.
Ask the question, share the details and let us help you find the information you need. Whether you are exploring Medicube skincare or following an order, you have a clear place to start.