Effective date: 21 October 2026
These terms apply to purchases from Medicube Global at medicube-global.com. They explain how to shop with us and the support available after your purchase. Read them alongside our Privacy Policy and Refund and Returns Policy.
1. Store and contact details
The store is operated by APR Co., Ltd. (주식회사 에이피알), South Korea. Business registration number: 220-88-89441.
300 Olympic-ro, Songpa-gu, Seoul, South Korea
서울특별시 송파구 올림픽로 300
Email: info@medicube-global.com
Phone: +82 10-7345-0060
2. Shopping with us
The store is intended for adults aged 18 or older. Provide accurate contact and delivery details so we can process your purchase and help with any enquiries. Keep your account password private and contact us promptly if you notice an error in your details or suspect unauthorized use of your account.
3. Products and options
Review the selected color, quantity, set contents and product instructions before placing your order. A product page may show more than one option or a set containing several items; the option selected at checkout identifies your purchase.
Skincare descriptions explain cosmetic benefits, and individual results can vary. They do not promise medical treatment or a fixed result. Follow the directions and safety information supplied with each product. Device models and skincare formulas can have different preparation steps and usage schedules.
4. Prices, checkout and payment
Prices are shown in US dollars (USD). Review the products, quantities, discounts and order total displayed at checkout before submitting payment. Available payment options are displayed at checkout. Your bank or card provider may apply its own currency-conversion or other charges if your account uses a different currency.
Keep your order confirmation or order reference for support. If you notice a pricing, selection or order error, contact us promptly so we can help resolve it. Do not send full card details or passwords by email or through the contact form.
5. Shipping and delivery
We offer free worldwide shipping from South Korea. Orders are prepared within one business day; delivery usually takes 1–3 days after dispatch. This is an estimate, not a guaranteed arrival date for every destination. The carriers selected for the store include DHL and FedEx.
We cover all shipment-related fees, including customs duties, import taxes and carrier charges. Contact us if a carrier requests payment so we can arrange payment or reimbursement. We offer refunds or reshipments for delivery problems. Read our Shipping Policy for delivery support and the full details.
If you need to correct a delivery address, contact us as soon as possible. For an item that arrives damaged or is incorrect, you may choose a replacement or refund under our Refund and Returns Policy.
6. Refunds and exchanges
You may request a refund or exchange within 60 days of delivery, including for a change of mind. Used devices, opened skincare products and cartridges, discounted products and individual items from a set are accepted. You do not need to return the product, the rest of a set or any gifts. No photographs, inspection, formal claim form or restocking fee are required.
We issue refunds to the original payment method, such as your card or PayPal account, within one business day of receiving your request. Your bank or payment provider may take additional time to display the credit. We reimburse original shipping charges and customs duties associated with refunded products, and cover shipping for replacements. See the full policy for how to arrange reimbursement of charges paid separately to a carrier or another party.
7. Cancelling an order
You may cancel within two days of placing your order. Contact us as early as possible, preferably before dispatch, so we can stop the shipment. If it has already been dispatched, contact us for help; the 60-day refund policy remains available without a product return.
8. Device warranty
Devices purchased from this store include a two-year store warranty from delivery. If a device develops a fault during this period, we provide a replacement and cover shipping associated with warranty service or replacement. Contact us with your order reference or purchase email and a description of the issue. This warranty is additional to the 60-day refund and exchange policy.
9. Personal information
Our Privacy Policy explains how browsing, account, checkout and enquiry information is handled, including checkout details saved before an order is placed, retention and privacy requests.
10. Using the website
Use the website lawfully. Do not attempt to access another person’s account, interfere with the service, submit fraudulent payment information or send malicious content through forms. Product and brand materials remain subject to the rights of their respective owners.
11. Your consumer rights
These terms do not exclude or reduce mandatory consumer rights or remedies that apply to your purchase. Our refund and warranty promises are additional to those rights. Contact us if you need help with an order, complaint or product issue.
12. Updates and support
We may update these terms for future purchases. The effective date identifies the current version; changes do not retrospectively reduce the terms or rights that applied when you placed your order. For assistance, email info@medicube-global.com.