Version date: 21 October 2026
We want you to feel comfortable choosing your skincare and beauty devices. Purchases from medicube-global.com are covered by our 60-day refund and exchange policy, including opened skincare, opened cartridges and used devices. You do not need to send products back.
1. Our 60-day refund and exchange promise
You can request a refund or exchange within 60 days of receiving your order, including if you simply change your mind. This policy applies to customers worldwide and covers both full-price and discounted products.
Products do not need to be unopened, unused or in their original packaging. We accept requests for devices you have used and skincare products or cartridges you have opened.
2. No return required
We do not require you to return a product to receive a refund or replacement under this policy. There is no return inspection, restocking fee or return-shipping charge, and no photographs or formal claim form are required.
For a set or bundle, you may request a refund or exchange for an individual product. You do not need to return the other products or any gifts included with your order.
3. How to contact us
Email info@medicube-global.com and tell us which product you would like refunded or exchanged. Include your order number if available, or the email address used for the order, so we can locate your purchase and payment. You do not need to give a reason for changing your mind.
For a damaged, faulty or incorrect product, tell us whether you would prefer a replacement or a refund. We offer either option without requiring a return or a separate claims procedure.
4. Refund timing and payment
We issue your refund within one business day of receiving your refund request. We do not wait for a product to be returned or inspected. The refund is sent to the original payment method used for the order, such as your card or PayPal account.
Issuing a refund and seeing it in your payment account are separate steps. Your bank or payment provider may take additional time to display the credit; the one-business-day promise applies to our issuing the refund.
If the credit has not appeared, contact us at info@medicube-global.com so we can help you check its status.
5. Shipping charges and customs duties
We cover the costs associated with refunds and exchanges, whether you change your mind or receive a faulty, damaged or incorrect product. We also reimburse original shipping charges and customs duties paid in connection with the products being refunded.
If you paid shipping charges or customs duties directly to a carrier or another party, tell us when you contact us so we can arrange that reimbursement. No return shipping is needed, and we cover shipping for replacement products.
6. Exchanges and order cancellations
You may request a product exchange within the same 60-day period. Contact us with the product you would like instead, and we will help arrange the exchange. You do not need to send the original product back.
You may cancel your order within two days of placing it. Please contact us as early as possible, preferably before dispatch, so we can stop the shipment. If the order has already been dispatched, contact us for help; our 60-day refund policy remains available and no product return is required.
7. Two-year device warranty
Devices purchased from medicube-global.com include a two-year store warranty from the date of delivery. If a device develops a fault during this period, we provide a replacement. We cover shipping associated with warranty service or replacement.
To request warranty support, email info@medicube-global.com with your order reference or purchase email and a description of the issue. The two-year device warranty is additional to the 60-day refund and exchange policy.
8. Contact details
This policy applies to orders placed with Medicube Global at medicube-global.com. Contact the store for refunds, exchanges, cancellations and device warranty support:
APR Co., Ltd. (주식회사 에이피알)
300 Olympic-ro, Songpa-gu, Seoul, South Korea
서울특별시 송파구 올림픽로 300
Email: info@medicube-global.com
Phone: +82 10-7345-0060
This is our contact address. You do not need to mail products to this address to use this policy.
9. Your consumer rights
This policy is offered in addition to any mandatory consumer rights that apply to your purchase. It does not limit rights or remedies available under applicable law.